Cause Index

Angelina Vermeulen

ITEKENG SUPPORT GROUP24/7 CARE CENTRE
1. Background and Introduction.
When it comes to quality care and friendly service for your patient look no further than Itekeng Support Group24/7 Care Centre, established on the 06th of August 2014 and born of Itekeng Support Group, a nongovernment organization, established in 2001, registered as NGO in June 2006, prompted by the social and health factors such as poverty, unemployment, TB and HIV/AIDS plaguing our nation presently.
The Centre is concern of the health of the community of Mangaung it will participate in weekly planned activities to strengthen their health, offer quality care at the Centre and improve patient’s confidence and hopefulness. Mentors, families and patients will receive continuous training throughout the year and participate in weekly meeting to report the patient’s progress, as well as mobilizing the community to know and understand their roles and responsibilities towards their patients in the Centre and in their homes.
Through increasing mortality and mobility as a result of HIV/AIDS, and TB, as community has engage in high risk behavior due poverty, unemployment predisposing women to be the target or vulnerable, hence the Centre has

implemented income generating project such as gardening and re-cycling, thus involving patients and community to promote sense of ownership and belonging.
The Centre’s program in directed to children, all infected and affected women elderly, chronically ill patients and PLWD-TB who are engaged in high risk behavior and unable to cope with the stress caused by been HIV positive and chronically ill patients.
The daily planned activities such as home based care and weekly is done as scheduled to build their confidence by supporting them through establishment of support group that will create supporting environment that will be valuable to them, Care Centre and the community at large. The purpose of the Care Centre is to empower the patients, families, chronically and women infected and affected by HIV virus in skills and knowledge how to cope with the stress and generate income by developing in implementing the income generating projects such as gardening and re-cycling, with the aim creating jobs that will reduce crime, reduce contagious diseases such as TB and keep the environment clean by getting rid of the wastes littered in the street, give information, education and counseling.

2. Description of the Centre.
Itekeng Support Group is a non-racial Centre born on the 6th of August 2014, of Itekeng Support Group, established (NGO), established in 2001, licensed to render service 30 adult patients, following discharge post-surgery and chronically ill due to overcrowding currently taking place in health facility, and 10 children.
Our qualified, unique, skilful and competent staff and multidisciplinary team is perfect to provide quality, friendly, and mentoring services and feeding scheme programmes for the children, middle, elderly, HIV infected and affected women, chronically ill patients, at risk at the Centre and homes supporting them with health, nutritional, educational, social, physical and daily living needs, thus contributing significantly to their emotional, social and intellectual growth.
Centre renders the service 24hrs, with children being assisted with reading and home work after school.

3. Risk factors:
Itekeng Support Group24/7 Care Centre is near and surrounded by the clinic, however the opportunity is that it is accessible, user-friendly and opened 24hours. It has a competitor nearby with years of existence, however the opportunity is that the professional nurse is 24hours available to check on patients and examine them, has got doctors, physiotherapist, dietitian and psychologists, as well as the Staff nurse who will accompany the care givers while doing field work.


4. Objectives.
The primary objectives of the Care Centre are to provide holistic quality care and promote quality of life by:
4.1. On-going training of community and the family members, including those infected and affected by HIV/AIDS, employers and employees at their workplaces on HIV/AIDS, STD/STI, PICT, TB Screen and BEREAVEMENT COUNSELING etc.
4.2. Empower patients, families and the community on how to care for their patients at home, establish support group and be engaged on income generating projects.
5. Goals.
5.1. The purpose and goal of the Care Centre is to empower the patients, families and the community by fostering them with commitment that will promote pro-social friendships, strong interpersonal skills and reassert sense of hope in the future.
5.2. To achieve the goal the Care Centre ensures that the patients, families and the community is cared and supported throughout their stay in the Centre, so that they become responsible and matured parents and community with a better future.
5.3. The goal is to determine the children/patients who will encounter problem transition to recovery and provide positive support system by applying referral system according to their needs to prevent pitfalls that can destruct their lives by empowering them to change their lives and make positive changes in their lives
5.4. To achieve the goal the Care Centre ensures that the patients, families and the community is cared and supported throughout their stay in the Centre, so that they become responsible and matured parents and community with a better future.


5.5.To accomplish the goal the organization empower women infected and affected by HIV virus and TB in skills and knowledge how to cope with the stress and generate income by developing and implementing income generating projects such as gardening and re-cycling, with the aim creating jobs that will reduce crime, reduce contagious diseases such as TB and keep the environment clean by getting rid of the wastes littered in the street ( recycling project), give information, education and counseling on HIV/AIDS/STD/STI,PMTCT, TB, MMC,OVC, HOME BASED CARE, PICT and other related diseases.
5.6. The goal is to identify and offer support to those who lack information on how to care for themselves and change their behavior and offer positive support system by referring them according to their identified needs.
5.7. To reduce overload in clinic EDL and shift to patients at their home during home visits and referred them to the health facility for further investigation and management depending on their needs and continue care.
5.7. To create jobs, reduce contagious diseases and keep the town ship clean, by recycling.
5.8. To empower the patients, families and the community by involving them in decision making regarding recycling and gardening to build sense of ownership and belonging.
5.9. To provide a safe and healthy environment for adults and children served.
5.10. To help the child form positive relationships with adults.
5.11. To help the child develop good health habits.

5.12. To promote healthy growth and development of physical, social, emotional and cognitive skills in the children enrolled in the program.
5.13. To help the child experience learning and the "school experience" as fun.
6. VISION
As we move towards reaching our goal of building a healthier nation with a better future, we will continue empowering youth, offering care to chronically ill patients and the community of Mangaung Metro, creating jobs and feed them through feeding scheme. Locally, our Centre will serve to meet the needs of Mangaung community, granting access to many informational resources
6. MISSION
Provision of dignity and self-worth through excellent care, feeding scheme, training, information, education and continuous counseling to the people infected and affected by HIV/AIDS, orphans and vulnerable children, chronically ill patients and the community of Mangaung. We encourage patients and family group discussion and decision-making through experienced multidisciplinary team and care givers, access to their homes, and self-determination in activities, socialization, and food preferences. Itekeng Support Group24/7 Care Centre is not just a care giving facility but their home, and their community.

7. DESCRIPTION OF THE PROJECT

Itekeng Support Group24/7 Care Centre is a non-government organization born of Itekeng Support Group on the 6th of August 2014, based in the township and partnered with schools in Mangaung Metro, with the aim of focusing on providing nutritional education and counseling for school children, especially those from the extremely low income areas. It is expected that providing information to the school children will enhance a direct and positive effect on their wellbeing.
Itekeng Support Group24/7 Care Centre will utilize well trained care givers and volunteers, on basic nutritional information and information on teaching methods.
Governing Board made up of community leaders and school staff will operate to provide overall sanctioning of the Center's operation. Periodic evaluations will be conducted to assess the value of Itekeng Support Group24/7 Care Centre to help volunteers to become effective educators, development of new understandings on the part of school children and the improvement of the wellbeing of children in Bochabela Primary School.

8. BACKGROUND

The obstacles to school children survival and concentration in schools include infections, parasitic diseases, malnutrition and the risks associated with low birth weight and high fertility. A serious problem exists in schools in Mangaung Metro, of school children going to school on empty stomach, refusing to go to school on empty stomach and, suffering from common illness and infections that are attributable to poor nutrition. Most of schools children are orphans and vulnerable

children as a results of HIV, don’t have clothes and goes to school being dirty and most are from squatter camp with no parents working, single parents and elderly guardians. The most significant person in the life of the school children is the teachers during school hours and guardians at home.

9. Goals and Objectives

9.1. To reduce the degree of malnutrition among school children.
9.2. To provide school children with information regarding health and nutrition
9.3. To assist care givers and volunteers in learning how to effectively apply health and nutrition information in helping school children to be more healthy.
9.4. To teach care givers and volunteers how to evaluate changes in the health of the school children.
9.5. To effectively use care givers and volunteers as a major factor in helping school children to learn.

9.6. To provide a 4 week training program for the care givers and volunteers that covering basic nutritional information, and information on school children teaching methods.
9.7. To place the care givers and volunteers in the Center to offer tutoring services to mothers, while doing home visits.
9.8. To ensure that no child go hungry.

10. Methods

The primary methods for achieving the goals and objectives of the Project will be:
10.1. The established Center in the township that will become a focal point for providing information on food and nutrition for school children through workshops and one-on-one counseling of guardians.
10.2. The development of a recruitment/training program.
10.3. Documentation and dissemination Plan will be developed to guarantee systematic collection of information about the operation of the Project and provide the basis for sharing information with other similar projects.
10.4. The food donated will be kept in the Centre store room that will be checked daily.

11. EVALUATION PLAN

Project evaluation will be the responsibility of the Project Evaluator and consisting evaluative strategies.

11.1. Formative Evaluation
The formative evaluation will be conducted through interviews and open-ended questionnaires. Guardians, care givers and volunteers will be asked about the day-to-day operation of the Center, the topics covered in the volunteer training program, the attractiveness of the training materials, and other questions to provide feedback for the ongoing improvement of the operation of the Project. The Project Evaluator will meet regularly with project staff to share findings from the formative evaluation effort. Periodic reports will be prepared identifying the major


findings of the formative evaluation and how they have been used to improve Project operation.

11.2. Summative Evaluation
The summative evaluation will begin with the establishment of baseline data at the beginning of the Project, assessing guardians and school children to determine their food and nutrition knowledge and then be conducted at 6 month intervals. Data for the summative evaluation will focus on the two primary goals of the project and the objectives of each.
11.3. Pre and post tests to determine if guardians has gained knowledge on health and nutrition information.
11.4. Selected interviews of guardian to assess their ability to effectively apply health and nutrition information.
11.5. Selected interviews of guardians to evaluate changes in the health of their children.
11.6. Records of number of care givers and volunteers involved in the project.
11.7. Documentation of agendas/attendance rosters from all training programs.
11.8. Documentation of number of guardians served and number of volunteer hours recorded.
A yearly report will be issued that presents the formative and summative findings.

12. Key to Success.

8.1. Establish strong network and support system with stakeholders such as clinic, schools and juvenile court system.

8.2. Build and retain good relationship with funders and make fundraising to expand and sustain the program.
8.3. Establish good and effective training program to increase the facilitators’ effective and successful communication skills.

12.1. Legal Entity.

Itekeng Support Group24/7 Care Centre provides mentoring services and programmes for the middle, elderly, chronically ill patients and families at the Centre an homes, clinics and primary and high schools in the Greater Bloemfontein area, who are risk, and other related services such as: give information, education and counseling on HIV/AIDS/STD/STI, TB, PMTCT, MMC, OVC, HOME BASED CARE and other related diseases amongst other

7. Service.
Itekeng Support Group24/7 Care Centre offers the following variety of product and service:
a. On-going counseling to the people infected and affected chronically ill patients, families and the community on HIV/AIDS, BEAREVEMENT CONSELING to those who lost their families through HIV/AIDS and other diseases.

b. Provision of information to the pregnant women on prevention of mother to child transmission,
c. Provision of information on PICT, OVC, application of social grunts, food parcels and birth certificate registration.
d. Provision of information on TB and TB DOTS.
e. Gardening, re-cycling, and feeding scheme.
f. Information, training and education of patients, families and community on healthy health style, care of the patients at home and importance of participating in activities provided in the Centre.
g. Information and Counseling on Reproductive Health and Family Planning.
h. Home Nursing

5. Marketing Analysis Summary.
Itekeng Support Group24/7 Care Centre, undertake community assessment once a year by asking different questions to identify the needs of the community and better coordinate services and to direct change rather than maintaining the status quo, and set the framework for innovation in service delivery. Itekeng Support Group24/7 Care Centre further use community assessment tool to help in developing a picture of Care Centre’ quality, recognize best practices, and identify possible opportunities for improvement.
Even though the Care Centre faces challenges identified during community assessment such as overcrowding, there is fewer patients returned from the clinics and the patients are being visited daily as scheduled and cared in the Centre.


Lack of resources such as home based kit to dress wounds of the patients, same healing and those who need nutrition are been offered food parcels and referred to Social Development. Lack of transport to transport patients to health facilities, in the process of negotiating with the department of Health, currently I am using my car. Another challenge identified is re-cycling machine, currently the Care Centre has partner with recycling companies in town while waiting to buy their own recycling machine.
8.1 Market Segment.
Itekeng Support Group24/7 Care Centre has got a number of market focuses that are key, to its success.
8.1.1. Chronically ill, families, community and HIV infected and affected people, youth and women who overcome stress in their lives, such as poverty, unemployment, discrimination, neglect and abuse, alcohol and drug abuse and addiction, unstable homes and academic life and juvenile delinquent, are the primary marketing focus of Itekeng Support Group24/7 Care Centre, thus will be achieved through goal setting, self discipline, skill development and value of good friendship.
8.1.2. The Care Centre also focuses on the family to encourage them to look after their patients when the community health care worker is not around to promote compliance and adherence of DOT, as well as helping their youth and children to deal on solution for their stress, and provide objective and caring sound board. Many families reported to have their communication been much improved, children who refused to go back to school went back to school.

The support group suggestion was bought by the community were information, discussion group which enrich good and effective parenting.
8.1.3. Focuses on TB patients to promote compliance and adherence, as well as promotion of infection control.
8.1.4. Promotion and implementation of EDL and Shifting to diagnose prevent and treat TB.
8.1.5. Integrating PICT while doing EDL and Shifting to initiate HIV testing.
8.1.6. Implementation of recycling and gardening project with the aim of generating income.

8.2. Target Marketing Segment Strategy.
The target market group for the Care Centre is infant, toddler and children on PMTCT program, TB and HIV treatment, OVC and Chronically ill bedridden patients, who may develop destructive and acquire HIV infection that may lead them down to hopelessness path. The Care Centre has developed support groups which enhance in developing habits and perspectives that will lead them to success and hopefulness in future. The Care Centre is also targeting the TB and HIV infected community to prevent them from default and develop drug resistant by screening for TB and examining them at their homes. The Care Centre further target and empower disadvantaged group to be actively involved in recycling and gardening projects.
8.3. Marketing Strategy.
Itekeng Support Group24/7 Care Centre believes in building a healthier nation with a better future without leaving a child behind, with the goal of ensuring that the program or service is visible by applying the following:

8.3.1. The service will be used by the referral resources.
8.3.2. Funding resources will support the program or service.
8.3.3. Youth and adult volunteer to be mentors.
8.3.4. Community analysis to determine the needs of the community served.

9. Strategy and Implementation Summary.
Itekeng Support Group24/7 Care Centre’s three focuses’ program implementation.
9.1. Creation of network of contacts with Mangaung School, clinics, Social Development and Health System and intending to create one with juvenile court system.
9.2. Recruitment and training community health care workers.
9.3. Development of fundraising.
9.4. Training and development of the families and community.

9.1. Fundraising Strategy.
Currently Itekeng Support Group24/7 Care Centre’s source of funding is Department of Social Development for OVC, who will be sold this resources, including the schools and the community which will be done by the Coordinator, however the private donation are welcomed to sustain the program.
9.1.1. Cash Donation: To fund the outdoor activities were all the community participates.

9.1.2. Gift of appreciation: Clothes, food or any gift of appreciation is welcomed to support the program and provide tax saving to the donor.

9.1.3. Legacy gift: planned gift in a will and estate plan for increasing the office.
9.1.4. Corporate Giving and Sponsorship: Cash and grants are also welcomed for campaign, feeding scheme, recycling and gardening projects.
The Brochure will be developed with the goal of selling its benefit to the potential referrers and participants. The Coordinator will provide the report to the referring program, school, clinic, hospital and funders to build effective marketing program on its success and restore good relationship with funders.
Marketing effort will be implemented and maintained to attract and retain funders. The Project Managers will make presentation to the schools, clinic, hospitals and funders with the aim of selling the benefit of participation in the Care Centre.
The core marketing strategy is creation of Board of Director who will be informed on their responsibility of selling the benefit of the service or program to the community.
9.2. Fundraising Forecast.
Currently Itekeng Support Group24/7 Care Centre forecast of revenue for 2014 is R51000.00 from Department of Social Development for OVC program; however the Care Centre is busy raising funds through Home Nursing.
10. Management Summary.

Itekeng Support Group24/7 Care Centre’s management team consist of
(1)Board of Director;
(2). Managing director;
(3). Project manager;
(4). Fundraising manager.
All shall assemble to manage and grow the service or program.
10.1. Personal Plan.
The following table summarizes Itekeng Support Group24/7 Care Centre’s personnel expenditure for the first three years.
The Centre shall have the following staff.
10.1.1. Coordinator/ Fundraiser- 12months=R100.000
10.1.2. Recruitment and training manager- 12months=R90.000
10.1.3. Project Manager– 12months=R 120.000;
10.1.4. Project Administrative Clerk – 12months= R 80.000.
10.1.5. General Managing Director- 12 months = R180.000 and
10.1.6. Ten care givers-12months=R18.000 each.


9.1. Financial Plan.

Itekeng Support Group24/7 Care Centre build funds from funders, pity shop, photocopying and re-cycling, however it will take years before this funding from these resources become strong and enough to expand the program. Now that the Care Centre has been developed and implemented , with the aim of relieving overload from nursing personnel and minimize NGO patients that are returned from the clinic, thus affecting the finance of the Care Centre as it is not funded for this and other projects. The primary expenditure are for training, care, managing activities, travelling and stipends for the staff, it is therefore important that diligence is applied to fund allocated for critical program responsibilities. There will be open communication system whereby the Board of Director will be reported to make adjustment soon to ensure that the health of the service or program is sustained.
12. Important Assumptions.
Itekeng Support Group24/7 Care Centre’s financial plan depends on important assumptions as follows:
12.1. We assume that there are no unforeseen changes in Department of Social Development and other funding availability.
12.2 We assume continued need for services by community at risk.
12.3. We assume mutual and broad community support.
12.4. We assume slow to grow economy without great recession.


13, Organogram
13.1. BOARD MEMBERS.
13.1.1. Mss. N.Khi (Chairperson).
13.1.2. Mr. S. Monamodi (Vice chairperson).
13.1.3. Mr. N. Mofokeng (General Secretary).
13.1.4. Mrs. N. Makae (Vise-Secretary).
13.1.5. Mss. S. Skweyiya (Treasurer).
13.1.6. Mss. L.M. Molatseli (Board member)
13.2. MANAGEMENT.
13.2.1. Mrs. A.Vermeulen (Managing Director).
13.2.2. Mss. S. Moretsi (Financial Officer).
13.2.3. Mrs. T. Motlwaetsi (Project Director).
13.2.4. Mr. T. Gcuku ( Coordinator

13.3. SUB-COMMITTEE.
13.3.1. Mrs. M.R.Mkrola (Chairperson).
13.3.2. Mss. D. Morake (Vice-Chairperson).
13.3.3. Mss. S. Moretse (Treasurer).
13.3.4. Mrs. T. Motwaetsi (Gen-Secretary).


13.3.5. Mss. M. Molema. Additional member
13.3.6. Mrs. D. Maziya.( Vice-Gen-Sec)
13.3.7. Mss. N. Makubetsa. Additional member
13.3.8. Mr. T. Gcuku (Administrator)
14.OUR PEOPLE
Itekeng Support Group24/7 Care Centre prides itself in the caliber of its personnel.
We employ exceptional people and will continually support and encourage their development. This will be achieved through in-house based training and development programme, as well as outreached programmes
We have depth experience in the following courses.
1. Member Qualifications Place Year
A. Vermeulen Diploma in Nursing Nursing college 2006
Certificate in Educators course UOFS 1999
Diploma in Forensic Nursing UOFS 2001
Diploma in adv. Administration in nursing UOFS 2002
Diploma in Nursing Community UOFS 2003
Certificate in HIV/AIDS course UOFS 2001
Certificate in Nursing Pharmacology UOFS 2002
Certificate in Labor Law UOFS 2006
Certificate in Medical Law UNISA 2005
Certificate in Palliative Care Naledi Hospice 2007
Certificate in Home Based Care Naledi Hospice 2010
Certificate in Bereavement counseling Naledi Hospice 2009

Adv. Degree in Nursing UOFS 2003
EDL and Sifting National Hospital 2000
Substance use, abuse and dependency, motivation AURORA 2007
Certificate in financial management MUCPP 2008
Certificate in vegetable and agriculture MUCPP 2008
Computer Literacy Transnet 2012
Certificate in Project Management UNISA 2011-2012
Certificate in Prevention of Violence against women FPD 2013

Advanced Management of HIV’AIDS and TB-Co-incetion FPD 2013
Other role playing in the community Mangaung Metro NGO Forum Chairperson Mangaung Metro 2011
Board member Naledi Hospice 2010

N.G. Makubetsa, T. Motlwaetsi, V.M.Moretse, D. Maziya, R.M.Mkrola, M.Molema, D. Morake, Mr.T. Gcuku,N.Mlilo, S.R Lenko and A. Simmons they all attended same course as follows:

Qualification Place Year
Capacity Building Labor Department 2006
First Aid Level 1 Red Cross 2007
Fire-Awareness-Basic Red Cross 2007
Fire-Fighting-Basic Red Cross 2007
Home Based Care Naledi Hospice 2010
Substance use, abuse and dependency, motivation AURORA 2007
Psychosocial Support Thogomelo 2009
Computer Literacy Transnet 2012


15. COMPANY STATUS.
15.1. BEE.
15.2. Women in leadership.
15.3. Disabled.
15.4. Previously disadvantaged group.
16. OUR COMMITMENT
ITEKENG Support Group24/7, is a South African owned and black empowerment Centre with 100% black shareholding, 100% of our staff will be disabled, youth, women and older people.
17. TARGET GROUP.
17.1. School children, orphans and vulnerable children
17.2. Older people.
17.3. Infants (immunization).
17.4. Unemployed motherhood.
17.5. People infected and affected by HIV/AIDS especially women.
17.6. Disadvantaged group.
17.7. Chronically ill patients.

18. CLIENTELLE.
8.1. Four types of clientele
Government Institution.
Private Institution and Individuals.
The guardians of school children who living in Mangaung Metro.
The school children, care givers, volunteers and teachers in Mangaung schools, who will participate in the Project as volunteers.

ITEKENG SUPPORT GROUP24/7 CARE CENTRE
1. Background and Introduction.
When it comes to quality care and friendly service for your patient look no further than Itekeng Support Group24/7 Care Centre, established on the 06th of August 2014 and born of Itekeng Support Group, a nongovernment organization, established in 2001, registered as NGO in June 2006, prompted by the social and health factors such as poverty, unemployment, TB and HIV/AIDS plaguing our nation presently.
The Centre is concern of the health of the community of Mangaung it will participate in weekly planned activities to strengthen their health, offer quality care at the Centre and improve patient’s confidence and hopefulness. Mentors, families and patients will receive continuous training throughout the year and participate in weekly meeting to report the patient’s progress, as well as mobilizing the community to know and understand their roles and responsibilities towards their patients in the Centre and in their homes.
Through increasing mortality and mobility as a result of HIV/AIDS, and TB, as community has engage in high risk behavior due poverty, unemployment predisposing women to be the target or vulnerable, hence the Centre has

implemented income generating project such as gardening and re-cycling, thus involving patients and community to promote sense of ownership and belonging.
The Centre’s program in directed to children, all infected and affected women elderly, chronically ill patients and PLWD-TB who are engaged in high risk behavior and unable to cope with the stress caused by been HIV positive and chronically ill patients.
The daily planned activities such as home based care and weekly is done as scheduled to build their confidence by supporting them through establishment of support group that will create supporting environment that will be valuable to them, Care Centre and the community at large. The purpose of the Care Centre is to empower the patients, families, chronically and women infected and affected by HIV virus in skills and knowledge how to cope with the stress and generate income by developing in implementing the income generating projects such as gardening and re-cycling, with the aim creating jobs that will reduce crime, reduce contagious diseases such as TB and keep the environment clean by getting rid of the wastes littered in the street, give information, education and counseling.

2. Description of the Centre.
Itekeng Support Group is a non-racial Centre born on the 6th of August 2014, of Itekeng Support Group, established (NGO), established in 2001, licensed to render service 30 adult patients, following discharge post-surgery and chronically ill due to overcrowding currently taking place in health facility, and 10 children.
Our qualified, unique, skilful and competent staff and multidisciplinary team is perfect to provide quality, friendly, and mentoring services and feeding scheme programmes for the children, middle, elderly, HIV infected and affected women, chronically ill patients, at risk at the Centre and homes supporting them with health, nutritional, educational, social, physical and daily living needs, thus contributing significantly to their emotional, social and intellectual growth.
Centre renders the service 24hrs, with children being assisted with reading and home work after school.

3. Risk factors:
Itekeng Support Group24/7 Care Centre is near and surrounded by the clinic, however the opportunity is that it is accessible, user-friendly and opened 24hours. It has a competitor nearby with years of existence, however the opportunity is that the professional nurse is 24hours available to check on patients and examine them, has got doctors, physiotherapist, dietitian and psychologists, as well as the Staff nurse who will accompany the care givers while doing field work.


4. Objectives.
The primary objectives of the Care Centre are to provide holistic quality care and promote quality of life by:
4.1. On-going training of community and the family members, including those infected and affected by HIV/AIDS, employers and employees at their workplaces on HIV/AIDS, STD/STI, PICT, TB Screen and BEREAVEMENT COUNSELING etc.
4.2. Empower patients, families and the community on how to care for their patients at home, establish support group and be engaged on income generating projects.
5. Goals.
5.1. The purpose and goal of the Care Centre is to empower the patients, families and the community by fostering them with commitment that will promote pro-social friendships, strong interpersonal skills and reassert sense of hope in the future.
5.2. To achieve the goal the Care Centre ensures that the patients, families and the community is cared and supported throughout their stay in the Centre, so that they become responsible and matured parents and community with a better future.
5.3. The goal is to determine the children/patients who will encounter problem transition to recovery and provide positive support system by applying referral system according to their needs to prevent pitfalls that can destruct their lives by empowering them to change their lives and make positive changes in their lives
5.4. To achieve the goal the Care Centre ensures that the patients, families and the community is cared and supported throughout their stay in the Centre, so that they become responsible and matured parents and community with a better future.


5.5.To accomplish the goal the organization empower women infected and affected by HIV virus and TB in skills and knowledge how to cope with the stress and generate income by developing and implementing income generating projects such as gardening and re-cycling, with the aim creating jobs that will reduce crime, reduce contagious diseases such as TB and keep the environment clean by getting rid of the wastes littered in the street ( recycling project), give information, education and counseling on HIV/AIDS/STD/STI,PMTCT, TB, MMC,OVC, HOME BASED CARE, PICT and other related diseases.
5.6. The goal is to identify and offer support to those who lack information on how to care for themselves and change their behavior and offer positive support system by referring them according to their identified needs.
5.7. To reduce overload in clinic EDL and shift to patients at their home during home visits and referred them to the health facility for further investigation and management depending on their needs and continue care.
5.7. To create jobs, reduce contagious diseases and keep the town ship clean, by recycling.
5.8. To empower the patients, families and the community by involving them in decision making regarding recycling and gardening to build sense of ownership and belonging.
5.9. To provide a safe and healthy environment for adults and children served.
5.10. To help the child form positive relationships with adults.
5.11. To help the child develop good health habits.

5.12. To promote healthy growth and development of physical, social, emotional and cognitive skills in the children enrolled in the program.
5.13. To help the child experience learning and the "school experience" as fun.
6. VISION
As we move towards reaching our goal of building a healthier nation with a better future, we will continue empowering youth, offering care to chronically ill patients and the community of Mangaung Metro, creating jobs and feed them through feeding scheme. Locally, our Centre will serve to meet the needs of Mangaung community, granting access to many informational resources
6. MISSION
Provision of dignity and self-worth through excellent care, feeding scheme, training, information, education and continuous counseling to the people infected and affected by HIV/AIDS, orphans and vulnerable children, chronically ill patients and the community of Mangaung. We encourage patients and family group discussion and decision-making through experienced multidisciplinary team and care givers, access to their homes, and self-determination in activities, socialization, and food preferences. Itekeng Support Group24/7 Care Centre is not just a care giving facility but their home, and their community.

7. DESCRIPTION OF THE PROJECT

Itekeng Support Group24/7 Care Centre is a non-government organization born of Itekeng Support Group on the 6th of August 2014, based in the township and partnered with schools in Mangaung Metro, with the aim of focusing on providing nutritional education and counseling for school children, especially those from the extremely low income areas. It is expected that providing information to the school children will enhance a direct and positive effect on their wellbeing.
Itekeng Support Group24/7 Care Centre will utilize well trained care givers and volunteers, on basic nutritional information and information on teaching methods.
Governing Board made up of community leaders and school staff will operate to provide overall sanctioning of the Center's operation. Periodic evaluations will be conducted to assess the value of Itekeng Support Group24/7 Care Centre to help volunteers to become effective educators, development of new understandings on the part of school children and the improvement of the wellbeing of children in Bochabela Primary School.

8. BACKGROUND

The obstacles to school children survival and concentration in schools include infections, parasitic diseases, malnutrition and the risks associated with low birth weight and high fertility. A serious problem exists in schools in Mangaung Metro, of school children going to school on empty stomach, refusing to go to school on empty stomach and, suffering from common illness and infections that are attributable to poor nutrition. Most of schools children are orphans and vulnerable

children as a results of HIV, don’t have clothes and goes to school being dirty and most are from squatter camp with no parents working, single parents and elderly guardians. The most significant person in the life of the school children is the teachers during school hours and guardians at home.

9. Goals and Objectives

9.1. To reduce the degree of malnutrition among school children.
9.2. To provide school children with information regarding health and nutrition
9.3. To assist care givers and volunteers in learning how to effectively apply health and nutrition information in helping school children to be more healthy.
9.4. To teach care givers and volunteers how to evaluate changes in the health of the school children.
9.5. To effectively use care givers and volunteers as a major factor in helping school children to learn.

9.6. To provide a 4 week training program for the care givers and volunteers that covering basic nutritional information, and information on school children teaching methods.
9.7. To place the care givers and volunteers in the Center to offer tutoring services to mothers, while doing home visits.
9.8. To ensure that no child go hungry.

10. Methods

The primary methods for achieving the goals and objectives of the Project will be:
10.1. The established Center in the township that will become a focal point for providing information on food and nutrition for school children through workshops and one-on-one counseling of guardians.
10.2. The development of a recruitment/training program.
10.3. Documentation and dissemination Plan will be developed to guarantee systematic collection of information about the operation of the Project and provide the basis for sharing information with other similar projects.
10.4. The food donated will be kept in the Centre store room that will be checked daily.

11. EVALUATION PLAN

Project evaluation will be the responsibility of the Project Evaluator and consisting evaluative strategies.

11.1. Formative Evaluation
The formative evaluation will be conducted through interviews and open-ended questionnaires. Guardians, care givers and volunteers will be asked about the day-to-day operation of the Center, the topics covered in the volunteer training program, the attractiveness of the training materials, and other questions to provide feedback for the ongoing improvement of the operation of the Project. The Project Evaluator will meet regularly with project staff to share findings from the formative evaluation effort. Periodic reports will be prepared identifying the major


findings of the formative evaluation and how they have been used to improve Project operation.

11.2. Summative Evaluation
The summative evaluation will begin with the establishment of baseline data at the beginning of the Project, assessing guardians and school children to determine their food and nutrition knowledge and then be conducted at 6 month intervals. Data for the summative evaluation will focus on the two primary goals of the project and the objectives of each.
11.3. Pre and post tests to determine if guardians has gained knowledge on health and nutrition information.
11.4. Selected interviews of guardian to assess their ability to effectively apply health and nutrition information.
11.5. Selected interviews of guardians to evaluate changes in the health of their children.
11.6. Records of number of care givers and volunteers involved in the project.
11.7. Documentation of agendas/attendance rosters from all training programs.
11.8. Documentation of number of guardians served and number of volunteer hours recorded.
A yearly report will be issued that presents the formative and summative findings.

12. Key to Success.

8.1. Establish strong network and support system with stakeholders such as clinic, schools and juvenile court system.

8.2. Build and retain good relationship with funders and make fundraising to expand and sustain the program.
8.3. Establish good and effective training program to increase the facilitators’ effective and successful communication skills.

12.1. Legal Entity.

Itekeng Support Group24/7 Care Centre provides mentoring services and programmes for the middle, elderly, chronically ill patients and families at the Centre an homes, clinics and primary and high schools in the Greater Bloemfontein area, who are risk, and other related services such as: give information, education and counseling on HIV/AIDS/STD/STI, TB, PMTCT, MMC, OVC, HOME BASED CARE and other related diseases amongst other

7. Service.
Itekeng Support Group24/7 Care Centre offers the following variety of product and service:
a. On-going counseling to the people infected and affected chronically ill patients, families and the community on HIV/AIDS, BEAREVEMENT CONSELING to those who lost their families through HIV/AIDS and other diseases.

b. Provision of information to the pregnant women on prevention of mother to child transmission,
c. Provision of information on PICT, OVC, application of social grunts, food parcels and birth certificate registration.
d. Provision of information on TB and TB DOTS.
e. Gardening, re-cycling, and feeding scheme.
f. Information, training and education of patients, families and community on healthy health style, care of the patients at home and importance of participating in activities provided in the Centre.
g. Information and Counseling on Reproductive Health and Family Planning.
h. Home Nursing

5. Marketing Analysis Summary.
Itekeng Support Group24/7 Care Centre, undertake community assessment once a year by asking different questions to identify the needs of the community and better coordinate services and to direct change rather than maintaining the status quo, and set the framework for innovation in service delivery. Itekeng Support Group24/7 Care Centre further use community assessment tool to help in developing a picture of Care Centre’ quality, recognize best practices, and identify possible opportunities for improvement.
Even though the Care Centre faces challenges identified during community assessment such as overcrowding, there is fewer patients returned from the clinics and the patients are being visited daily as scheduled and cared in the Centre.


Lack of resources such as home based kit to dress wounds of the patients, same healing and those who need nutrition are been offered food parcels and referred to Social Development. Lack of transport to transport patients to health facilities, in the process of negotiating with the department of Health, currently I am using my car. Another challenge identified is re-cycling machine, currently the Care Centre has partner with recycling companies in town while waiting to buy their own recycling machine.
8.1 Market Segment.
Itekeng Support Group24/7 Care Centre has got a number of market focuses that are key, to its success.
8.1.1. Chronically ill, families, community and HIV infected and affected people, youth and women who overcome stress in their lives, such as poverty, unemployment, discrimination, neglect and abuse, alcohol and drug abuse and addiction, unstable homes and academic life and juvenile delinquent, are the primary marketing focus of Itekeng Support Group24/7 Care Centre, thus will be achieved through goal setting, self discipline, skill development and value of good friendship.
8.1.2. The Care Centre also focuses on the family to encourage them to look after their patients when the community health care worker is not around to promote compliance and adherence of DOT, as well as helping their youth and children to deal on solution for their stress, and provide objective and caring sound board. Many families reported to have their communication been much improved, children who refused to go back to school went back to school.

The support group suggestion was bought by the community were information, discussion group which enrich good and effective parenting.
8.1.3. Focuses on TB patients to promote compliance and adherence, as well as promotion of infection control.
8.1.4. Promotion and implementation of EDL and Shifting to diagnose prevent and treat TB.
8.1.5. Integrating PICT while doing EDL and Shifting to initiate HIV testing.
8.1.6. Implementation of recycling and gardening project with the aim of generating income.

8.2. Target Marketing Segment Strategy.
The target market group for the Care Centre is infant, toddler and children on PMTCT program, TB and HIV treatment, OVC and Chronically ill bedridden patients, who may develop destructive and acquire HIV infection that may lead them down to hopelessness path. The Care Centre has developed support groups which enhance in developing habits and perspectives that will lead them to success and hopefulness in future. The Care Centre is also targeting the TB and HIV infected community to prevent them from default and develop drug resistant by screening for TB and examining them at their homes. The Care Centre further target and empower disadvantaged group to be actively involved in recycling and gardening projects.
8.3. Marketing Strategy.
Itekeng Support Group24/7 Care Centre believes in building a healthier nation with a better future without leaving a child behind, with the goal of ensuring that the program or service is visible by applying the following:

8.3.1. The service will be used by the referral resources.
8.3.2. Funding resources will support the program or service.
8.3.3. Youth and adult volunteer to be mentors.
8.3.4. Community analysis to determine the needs of the community served.

9. Strategy and Implementation Summary.
Itekeng Support Group24/7 Care Centre’s three focuses’ program implementation.
9.1. Creation of network of contacts with Mangaung School, clinics, Social Development and Health System and intending to create one with juvenile court system.
9.2. Recruitment and training community health care workers.
9.3. Development of fundraising.
9.4. Training and development of the families and community.

9.1. Fundraising Strategy.
Currently Itekeng Support Group24/7 Care Centre’s source of funding is Department of Social Development for OVC, who will be sold this resources, including the schools and the community which will be done by the Coordinator, however the private donation are welcomed to sustain the program.
9.1.1. Cash Donation: To fund the outdoor activities were all the community participates.

9.1.2. Gift of appreciation: Clothes, food or any gift of appreciation is welcomed to support the program and provide tax saving to the donor.

9.1.3. Legacy gift: planned gift in a will and estate plan for increasing the office.
9.1.4. Corporate Giving and Sponsorship: Cash and grants are also welcomed for campaign, feeding scheme, recycling and gardening projects.
The Brochure will be developed with the goal of selling its benefit to the potential referrers and participants. The Coordinator will provide the report to the referring program, school, clinic, hospital and funders to build effective marketing program on its success and restore good relationship with funders.
Marketing effort will be implemented and maintained to attract and retain funders. The Project Managers will make presentation to the schools, clinic, hospitals and funders with the aim of selling the benefit of participation in the Care Centre.
The core marketing strategy is creation of Board of Director who will be informed on their responsibility of selling the benefit of the service or program to the community.
9.2. Fundraising Forecast.
Currently Itekeng Support Group24/7 Care Centre forecast of revenue for 2014 is R51000.00 from Department of Social Development for OVC program; however the Care Centre is busy raising funds through Home Nursing.
10. Management Summary.

Itekeng Support Group24/7 Care Centre’s management team consist of
(1)Board of Director;
(2). Managing director;
(3). Project manager;
(4). Fundraising manager.
All shall assemble to manage and grow the service or program.
10.1. Personal Plan.
The following table summarizes Itekeng Support Group24/7 Care Centre’s personnel expenditure for the first three years.
The Centre shall have the following staff.
10.1.1. Coordinator/ Fundraiser- 12months=R100.000
10.1.2. Recruitment and training manager- 12months=R90.000
10.1.3. Project Manager– 12months=R 120.000;
10.1.4. Project Administrative Clerk – 12months= R 80.000.
10.1.5. General Managing Director- 12 months = R180.000 and
10.1.6. Ten care givers-12months=R18.000 each.


9.1. Financial Plan.

Itekeng Support Group24/7 Care Centre build funds from funders, pity shop, photocopying and re-cycling, however it will take years before this funding from these resources become strong and enough to expand the program. Now that the Care Centre has been developed and implemented , with the aim of relieving overload from nursing personnel and minimize NGO patients that are returned from the clinic, thus affecting the finance of the Care Centre as it is not funded for this and other projects. The primary expenditure are for training, care, managing activities, travelling and stipends for the staff, it is therefore important that diligence is applied to fund allocated for critical program responsibilities. There will be open communication system whereby the Board of Director will be reported to make adjustment soon to ensure that the health of the service or program is sustained.
12. Important Assumptions.
Itekeng Support Group24/7 Care Centre’s financial plan depends on important assumptions as follows:
12.1. We assume that there are no unforeseen changes in Department of Social Development and other funding availability.
12.2 We assume continued need for services by community at risk.
12.3. We assume mutual and broad community support.
12.4. We assume slow to grow economy without great recession.


13, Organogram
13.1. BOARD MEMBERS.
13.1.1. Mss. N.Khi (Chairperson).
13.1.2. Mr. S. Monamodi (Vice chairperson).
13.1.3. Mr. N. Mofokeng (General Secretary).
13.1.4. Mrs. N. Makae (Vise-Secretary).
13.1.5. Mss. S. Skweyiya (Treasurer).
13.1.6. Mss. L.M. Molatseli (Board member)
13.2. MANAGEMENT.
13.2.1. Mrs. A.Vermeulen (Managing Director).
13.2.2. Mss. S. Moretsi (Financial Officer).
13.2.3. Mrs. T. Motlwaetsi (Project Director).
13.2.4. Mr. T. Gcuku ( Coordinator

13.3. SUB-COMMITTEE.
13.3.1. Mrs. M.R.Mkrola (Chairperson).
13.3.2. Mss. D. Morake (Vice-Chairperson).
13.3.3. Mss. S. Moretse (Treasurer).
13.3.4. Mrs. T. Motwaetsi (Gen-Secretary).


13.3.5. Mss. M. Molema. Additional member
13.3.6. Mrs. D. Maziya.( Vice-Gen-Sec)
13.3.7. Mss. N. Makubetsa. Additional member
13.3.8. Mr. T. Gcuku (Administrator)
14.OUR PEOPLE
Itekeng Support Group24/7 Care Centre prides itself in the caliber of its personnel.
We employ exceptional people and will continually support and encourage their development. This will be achieved through in-house based training and development programme, as well as outreached programmes
We have depth experience in the following courses.
1. Member Qualifications Place Year
A. Vermeulen Diploma in Nursing Nursing college 2006
Certificate in Educators course UOFS 1999
Diploma in Forensic Nursing UOFS 2001
Diploma in adv. Administration in nursing UOFS 2002
Diploma in Nursing Community UOFS 2003
Certificate in HIV/AIDS course UOFS 2001
Certificate in Nursing Pharmacology UOFS 2002
Certificate in Labor Law UOFS 2006
Certificate in Medical Law UNISA 2005
Certificate in Palliative Care Naledi Hospice 2007
Certificate in Home Based Care Naledi Hospice 2010
Certificate in Bereavement counseling Naledi Hospice 2009

Adv. Degree in Nursing UOFS 2003
EDL and Sifting National Hospital 2000
Substance use, abuse and dependency, motivation AURORA 2007
Certificate in financial management MUCPP 2008
Certificate in vegetable and agriculture MUCPP 2008
Computer Literacy Transnet 2012
Certificate in Project Management UNISA 2011-2012
Certificate in Prevention of Violence against women FPD 2013

Advanced Management of HIV’AIDS and TB-Co-incetion FPD 2013
Other role playing in the community Mangaung Metro NGO Forum Chairperson Mangaung Metro 2011
Board member Naledi Hospice 2010

N.G. Makubetsa, T. Motlwaetsi, V.M.Moretse, D. Maziya, R.M.Mkrola, M.Molema, D. Morake, Mr.T. Gcuku,N.Mlilo, S.R Lenko and A. Simmons they all attended same course as follows:

Qualification Place Year
Capacity Building Labor Department 2006
First Aid Level 1 Red Cross 2007
Fire-Awareness-Basic Red Cross 2007
Fire-Fighting-Basic Red Cross 2007
Home Based Care Naledi Hospice 2010
Substance use, abuse and dependency, motivation AURORA 2007
Psychosocial Support Thogomelo 2009
Computer Literacy Transnet 2012


15. COMPANY STATUS.
15.1. BEE.
15.2. Women in leadership.
15.3. Disabled.
15.4. Previously disadvantaged group.
16. OUR COMMITMENT
ITEKENG Support Group24/7, is a South African owned and black empowerment Centre with 100% black shareholding, 100% of our staff will be disabled, youth, women and older people.
17. TARGET GROUP.
17.1. School children, orphans and vulnerable children
17.2. Older people.
17.3. Infants (immunization).
17.4. Unemployed motherhood.
17.5. People infected and affected by HIV/AIDS especially women.
17.6. Disadvantaged group.
17.7. Chronically ill patients.

18. CLIENTELLE.
8.1. Four types of clientele
Government Institution.
Private Institution and Individuals.
The guardians of school children who living in Mangaung Metro.
The school children, care givers, volunteers and teachers in Mangaung schools, who will participate in the Project as volunteers.

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